- Terms of the Policy
- Personal Information
The personal information SM collects includes your first name, last name, email address, any personal information the user provides to SM in a user-submitted question, and any other information in accordance with applicable legislation. To help us monitor and improve quality, we may collect your computer’s Internet Protocol (IP) address, browser type, the web page visited before you came to our websites, information you search for on our websites, locale preferences, transactions date and time, operating system information, as well as metadata concerning your Data such as software of origin and typology.
SM will always seek customer consent before or at the time that we collect personal information. SM may collect information about you from a third party if you have consented to that third party to release your information. SM may also utilize the services of third parties and may receive personal information collected by those third parties in the course of the performance of their services. SM requires all third parties to provide confirmation that they are authorized to release your information.
- Authorized Disclosure of Data and Information
SM discloses personally-identifying information only to its employees, contractors and affiliated organizations that need to know that information to process it on SM’s behalf or to provide the Services, and that have agreed not to disclose it to others.
Your personal information may also be used and disclosed:
- to comply with valid legal proceedings;
- to respond to a complaint or dispute;
- during an emergency situation where health or safety is at risk;
- to protect the rights of SM;
- to prevent fraud or abuse of SM or its customers;
- to protect the safety of any individual from injury or death;
- where the personal information is publicly available; or
- with your consent.
Collected Information and Cookies may be used in aggregate form to assess how our customers use our website, so that our partners may also understand how often people use our Services. When you contact SM to obtain support, we may keep a record of your communication to help solve any issues you might be facing and reserve the right to publish it without any way to identify its origin, to help us support other customers.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Data and Information may be transferred as part of that transaction. We will notify you via email and a notice on our websites of any change in control or use of your Data or Information.
We will also notify you of choices you may have regarding the Data and Information. You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice by contacting our Privacy Officer in writing. SM may terminate any services to a customer immediately if that customer withdraws their consent.
- Retention of Data and Information
We will retain your information for as long as needed to provide you Services. Once your account is closed, your Data will be deleted automatically within 30 days. If you wish to cancel your account or request that we no longer use your information to provide you services, you may request the account cancellation by contacting us. Accounts may be closed by contacting us. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete Data that you have in common with other customers.
- Third Party Applications
The security of your Data and Information is important to us. We follow the generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us.
- Privacy Officer
The Privacy Officer for SM is Samuel Michaels. Should you have any questions about this policy, including any complaints, you may contact our Privacy Officer at 25 Sheppard Avenue West, Suite 300, North York, Ontario, M2N 6S6 or 330 Bay Street, Suite 1400, Toronto, ON M5H 2S8.
- Governing Law